Return Policy
Last Updated: December 22, 2024
At NewSmartFinds, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
Items can be returned within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
Certain items, such as personalized or perishable goods, are not eligible for returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
If you need to exchange an item (e.g., wrong size, defective product), email us at hello@newsmartfinds.com with your order details.
Exchanges are subject to product availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
Gift cards
Final sale or clearance items
Personal care products (if used or opened)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return is received.
How to Start a Return
Email us at hello@newsmartfinds.com with your order number and reason for return.
Our team will provide instructions and a return address.
Ship your item(s) back to us using the provided instructions.
If you have further questions, feel free to reach out to our support team at hello@newsmartfinds.com.