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REFUND POLICY

At New Smart Finds, our goal is to ensure your complete satisfaction. If an issue arises with your order and you meet the refund eligibility criteria, we are committed to providing a fast and transparent process.

Refund Eligibility

You may request a refund under the following circumstances:

  • Non-Delivery of Product: If your order was not delivered due to the carrier’s fault or other external factors.

  • Damaged or Non-Functional Product: If you received a product that is damaged or non-functional and cannot be replaced.

  • Incorrect Product: If you received a product different from what you ordered.

  • Change of Mind: Refund requests due to a change of mind are reviewed on a case-by-case basis and require approval from our team. The product must be returned unused, in its original packaging, and the request must be submitted within 15 days of receipt. Please clearly explain your reason for the request when submitting your application.

Refund Process

  1. Submit Your Request: Contact us via email at cancelorder@newsmartfinds.com with the following details:

    • Your order number.

    • The reason for the refund request.

    • Any supporting evidence (e.g., photos or videos of the product).

  2. Request Evaluation: Our team will review your request and contact you with confirmation or further instructions.

  3. Return the Product: If the return of the product is required, we will provide you with shipping instructions. The return shipping cost is the customer’s responsibility unless the issue is due to our fault.

  4. Refund Completion: Refunds are issued to the original payment method within 7 business days of receiving and approving the product.

Important Information

  • Refunds are only issued to the original payment method. Refunds to third-party accounts are not permitted.

  • Shipping charges are non-refundable unless the issue is due to our fault or the supplier’s.

  • Retain the shipping receipt until we confirm receipt of the returned product.

Contact Us

Our team is always available to assist you. For any questions or support, please contact us:

At New Smart Finds, we are committed to providing exceptional service and a shopping experience you can trust. If something doesn’t go as expected, we’re here to ensure you receive the solution you deserve. Thank you for trusting us!