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RETURNS POLICY

At New Smart Finds, your satisfaction is our priority. We are committed to resolving any issues with transparency and professionalism. If for any reason you are not completely satisfied with your purchase, we offer you the option to return or exchange the product in accordance with this policy.

Timeframe

You can return products within 15 days from the date of receipt.

Return Conditions

To be eligible for a return, the product must:

  • Be in its original condition, unused, and with its original packaging in perfect condition.

  • Be accompanied by the proof of purchase.

Exchanges and Repairs

We accept exchanges or replacements only in the following cases:

  • The product arrived damaged.

  • The product was non-functional upon receipt.

If the product requires repair, please contact us for further instructions.

Refunds

We always strive to find the best solution for you. If a replacement is not possible, we offer a refund under the following conditions:

  • The product was returned within the 15-day timeframe from the date of receipt, meeting all return conditions (original condition, perfect packaging, proof of purchase).

  • The product was delivered damaged or non-functional and cannot be replaced by the supplier.

  • The order was never delivered due to the carrier’s fault or other external factors.

Note: Refunds cover only the cost of the product. Shipping costs are the customer’s responsibility unless the issue is due to our fault or the supplier’s.

The refund process is completed within 7 business days from the confirmation of the product’s receipt or the non-delivery. Please contact us via email at cancelorder@newsmartfinds.com and provide the following:

  1. Your order number.

  2. The reason for the refund request (e.g., damaged product, non-delivery).

  3. Any photos or supporting documents that validate your request.

  4. The shipping receipt, which you must retain until we confirm the receipt of the returned product.

Once we receive your request, we will contact you to confirm approval or provide further instructions.

Return Process

  1. Contact us at cancelorder@newsmartfinds.com or call us at +1 (323) 606-0806, providing your order number and the reason for the return.

  2. Carefully pack the product to avoid damage during the return shipment.

  3. Send the product to the address provided by our team.

  4. Inform us of the tracking number so we can monitor the return.

Contact

Our team is always available to assist you with any questions or concerns regarding product returns. Please reach out to us:

At New Smart Finds, we believe in the quality and value our products bring to your life. Your satisfaction is our top priority, and we work every day to provide you with exceptional shopping experiences. We are here to serve you, support you, and ensure that every transaction with us is flawless. Thank you for your trust, and we look forward to serving you again in the future!